Top 20 call center job titles

Call Center Job Titles (with Descriptions) in 2026

Posted by & filed under Job Titles.

Quick Summary Call center job titles run from entry-level roles like Call Center Agent up to executive titles like Chief Customer Officer. Most companies use a six-level hierarchy: leadership, VP, director, manager, individual contributor, and entry-level. Below you’ll find the top 20 titles candidates search for, the top 10 titles employers request most, and real… Read more »

Slide headline '7 Signs Your Job Description Approval Process Needs a Makeover' with seven listed issues (incl. many steps, no structured feedback, disjoint tools, unclear ownership, too many reviewers, no visibility, final version uncertainty) and an ONGIG logo in the corner.

7 Signs Your Job Description Approval Process Needs a Makeover 

Posted by & filed under Job Descriptions.

Does this sound familiar? It takes your team longer to approve a JD than to fill the job. You’re also unable to understand why your JD approval gets stuck. And your team isn’t always sure who’s supposed to approve what. To sum this up, these issues indicate that your job description approval process is a… Read more »

Team of professionals discussing a candidate profile and data visuals on a wall chart in a modern office.

The Hiring Metrics That Actually Predict Who Stays

Posted by & filed under Hiring.

Time to fill used to be the only number that mattered on a recruiting dashboard. It’s easy to calculate, easy to explain to a VP who doesn’t have twenty minutes, and it moves in a direction everyone understands: down is good.  But somewhere in the last few years, talent teams stopped being satisfied with speed… Read more »

job description gender bias

10 Free Fixes to Remove Gender Bias from your Job Postings (2026)

Posted by & filed under Writing Job Descriptions.

Quick Summary: Job Description Gender Bias in 2026 Job description gender bias usually comes down to a handful of repeat offenders. Ongig’s Text Analyzer tracked every masculine-coded word swap made between January 1 and July 13, 2026. The most-replaced word was “strong” (42 swaps), followed by “lead” (26) and “independently” (13). Below, we break down… Read more »

text analyzer masculine words ongig

The Top 10 Masculine Biased Words in Job Descriptions (2026)

Posted by & filed under Writing Job Descriptions.

Quick Summary Ongig analyzed job posting data from January 1 to July 13, 2026. “Strong,” “lead,” and “independently” are the most common masculine biased words in job descriptions. Other frequent offenders include “strengthen,” “competitive,” “leaders,” “analyze,” “champion,” “analysis,” and “independent.” Replacing these with gender-neutral alternatives can help increase female application rates. How We Identified These… Read more »

Candidates Ignore Job Descriptions

Why Great Candidates Ignore Job Descriptions and What Leading Employers Do Differently

Posted by & filed under Job Descriptions.

There’s a moment in almost every hiring cycle where the numbers stop making sense. The posting went up. Traffic looks fine. Applications are coming in. And yet the people you actually wanted, the ones who’d change the shape of the team, never show up in the pipeline. Most job descriptions are written for the company… Read more »

Top 3 Feminine-Biased Words Used in Job Descriptions (2026 Update)

Posted by & filed under Writing Job Descriptions.

Quick Summary We used to rank feminine-biased words by how often they showed up in random job postings. This year, though, we tried something different instead: we looked at the words our own clients actually swapped out inside Text Analyzer, from January to mid-July 2026. The clear winner is the “collaborate” family (collaboration, collaborate, collaborative,… Read more »

How to Balance AI and Human Recruitment

How to Balance AI and Human Recruitment in 2026?

Posted by & filed under AI Recruitment.

It’s time to unpack a hot topic lingering on the minds of employers and recruiters: “How can our company balance AI and human recruitment?” It’s a critical TA question that deserves practical answers! Especially since automated recruitment becomes increasingly prevalent. In fact, 35% to 45% of companies have already adopted AI in their core hiring… Read more »

Attract Hard-to-Find Candidates

What High-Performing Talent Teams Do Differently to Attract Hard-to-Find Candidates

Posted by & filed under Candidate Engagement.

Some roles just don’t fill. You post, you refresh the ATS, you widen the salary band, and the pipeline stays thin.  Meanwhile, another team down the street, or across the internet, closes the same role in six weeks with someone better than anyone you’ve seen.  What are they doing differently? Teams that consistently land scarce… Read more »

Diversity Titles: Top 20 DEI Job Titles for 2026

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Which diversity titles work best for you and your team? My team and I looked at the best practices at leading companies as well as the most popular diversity titles requested on Google (via ahrefs and Google’s Keyword Tool). So, this diversity title article is the latest chapter in Ongig’s Job Titles: The Definitive Guide…. Read more »

Collaborative dashboard with JD on the left, a central sync circle, and colored chat bubbles streaming to the right.

Why Job Descriptions Need Track Changes (Not Just Version History)

Posted by & filed under Job Descriptions.

Think about the last important document you worked on. Chances are it lived in Google Docs, Microsoft Word, or another tool where everyone could suggest edits, leave comments, and track every change. So why are job descriptions—one of the most collaborative documents in HR—still being passed around as Word files, email attachments, and competing versions?… Read more »

AI Won't Replace Recruiters. But It Should Replace This Work.

AI Won’t Replace Recruiters. But It Should Replace This Work.

Posted by & filed under AI Recruitment.

Every recruiting team has work they hate doing. The funny thing is most teams have been doing it so long they stopped questioning whether it needs to exist at all. That’s exactly where AI gets interesting—not by replacing people, but by replacing busywork. For the past year, most conversations around AI in HR have focused… Read more »

When a developer updates their linkedin funny recruiter memes

40+ Best Funny Recruiter Memes for 2026

Posted by & filed under Recruiters.

What’s life without a good laugh? I put together this list of 35+ recruiter memes too funny, and true, not to share. So, I hope you enjoy it! Linkedin Recruiter Memes Let’s kick off this list with a hot topic for most recruiters: LinkedIn! Love it or hate it, LinkedIn remains a key point of… Read more »

The Top 20 Communications Job Titles Including PR!

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What are the best communications job titles for employers and job seekers alike? My team and I analyzed which Communications and Public Relations job titles get the most traction, both from candidates searching on Google and from employers requesting job descriptions. It’s a field worth paying attention to. In fact, the Bureau of Labor Statistics… Read more »

Slide titled '10 Common Job Description Challenges Ongig Is Solving in 2026' listing 10 challenges (time-wasting workflows, bias, readability, SEO, version control, etc.).

10 Common Job Description Challenges Ongig Is Solving in 2026

Posted by & filed under Job Descriptions.

“I think it’s going to take weeks before I can reduce all unconscious bias in this job description”. “I don’t think I’m going to finish creating this job description on time”. “I’m tired of scrolling through different files to find past JDs to use as templates”. I’m certain the above are some issues you frequently… Read more »